C-OCM-2503 PASS RATE & VALID C-OCM-2503 TEST PREPARATION

C-OCM-2503 Pass Rate & Valid C-OCM-2503 Test Preparation

C-OCM-2503 Pass Rate & Valid C-OCM-2503 Test Preparation

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100% Pass Quiz SAP - High Hit-Rate C-OCM-2503 - SAP Certified Associate - Organizational Change Management Pass Rate

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SAP Certified Associate - Organizational Change Management Sample Questions (Q62-Q67):

NEW QUESTION # 62
Which communication assets are usually developed at an early stage of an SAP cloud project? Note: There are 2 correct answers to this question.

  • A. A modular overview presentation providing generic project information
  • B. An FAQ list describing the key change impacts for different user groups
  • C. A glossary explaining typical SAP and business terms used in the cloud context
  • D. A cheat sheet giving hands-on advice about how to use the new cloud system

Answer: A,C

Explanation:
Early-stage communication assets in SAP OCM (Prepare/Explore phases) aim to build awareness and understanding. Option B is correct because a modular overview presentation (e.g., slides on project goals, timeline, benefits) provides generic, reusable information for initial stakeholder briefings, such as kick-off meetings. Its modularity allows customization for different audiences (e.g., executives vs. users). Option C is correct as a glossary of SAP terms (e.g., "fit-to-standard," "S/4HANA") and business jargon clarifies terminology, reducing confusion in a cloud context where new concepts abound.
Option A is incorrect-an FAQ on change impacts requires detailed CIA insights, which come later (Explore
/Realize). Option D is incorrect; a cheat sheet with system usage tips is an enablement tool developed closer to go-live (Realize/Deploy), not early on. SAP OCM prioritizes foundational assets to set the stage for later specifics.
"Early communication assets include a modular project overview presentation and a glossary of SAP and business terms to establish clarity and awareness" (SAP Activate, Early Communication Deliverables).


NEW QUESTION # 63
During a change network kick-off meeting, a change agent openly reports that he has beennominated by his manager against his will. How should the change manager react in this situation?

  • A. Ask the change agent to find a substitute within his unit
  • B. Request the change agent to leave the kick-off meeting
  • C. Clarify the issue with him bilaterally after the change network meeting
  • D. Try to convince the change agent to take over the role anyway

Answer: C

Explanation:
A reluctant change agent at a kick-off meeting poses a challenge, and the change manager must respond constructively. Option B is correct because a bilateral discussion post-meeting-e.g., asking "What's your concern?"-allows the change manager to understand the reluctance (e.g., workload, disinterest) privately, avoiding public confrontation and tailoring a solution (e.g., support, reassignment). This respects the agent's feelings while maintaining network morale.
Option A is incorrect-asking for a substitute shifts responsibility to the agent, potentially alienating him and disrupting the meeting. Option C is incorrect; convincing him on the spot risks resistance or resentment, undermining his effectiveness. Option D is incorrect-ejecting him is harsh, damages trust, and weakens the network's start. SAP OCM favors discreet, empathetic handling of such issues.
"Address a reluctant change agent's concerns bilaterally after the meeting to resolve issues constructively and preserve network cohesion" (SAP Activate, Change Network Management).


NEW QUESTION # 64
In the SAP Activate Prepare phase, the cloud project is set up and officially launched. Which change management activities are usually started in this phase? Note: There are 3 correct answers to this question.

  • A. Identify the key stakeholders and conduct a stakeholder analysis
  • B. Develop an initial change plan for the cloud project
  • C. Develop and align the change network strategy
  • D. Conduct a detailed change impact analysis
  • E. Facilitate the role mapping process

Answer: A,B,C

Explanation:
The SAP Activate Prepare phase is the foundational stage where the project is initiated, and change management begins laying the groundwork for success. Option A is correct because developing an initial change plan establishes the roadmap for OCM activities, outlining scope, timelines, and key interventions aligned with the project plan. This plan is high-level at this stage, focusing on setting direction rather than granular details, which come later. Option B is correct as identifying key stakeholders and conducting a stakeholder analysis is a critical early step to understand who will be impacted, their influence, and their attitudes (e.g., supporters or opponents). This analysis informs subsequent engagement strategies. Option D is correct because developing and aligning the change network strategy involves planning how change agents will support the project, ensuring early buy-in from influential individuals across the organization.
Option C is incorrect because a detailed change impact analysis (CIA) typically occurs in the Explore phase, where process gaps are identified during fit-to-standard workshops. In Prepare, only a high-level CIA might begin, but the question specifies "detailed," which doesn't align here. Option E is incorrect as role mapping (assigning SAP roles to users) is a technical and enablement activity that happens later, often in the Realize phase, not Prepare. The Prepare phase focuses on readiness and planning, not execution-level tasks like role mapping. In SAP OCM, these activities ensure a proactive start, aligning people-related efforts with the project's kickoff.
"In the Prepare phase, change management initiates activities such as developing an initial change plan, conducting stakeholder analysis, and defining the change network strategy to establish a solid foundation for the project" (SAP Activate Methodology, Change Management Workstream, Prepare Phase).


NEW QUESTION # 65
In the SAP Activate Explore phase, the project team conducts fit-to-standard workshops to identify gaps between business requirements and the SAP best practice standard. Which change management challenge is typical for this phase?

  • A. Some business users do not adopt the new cloud solution.
  • B. Some business departments do not feel well prepared for the go-live.
  • C. Some project team members have never heard of organizational change management.
  • D. Some managers show resistance towards the cloud standard.

Answer: D

Explanation:
During the Explore phase, fit-to-standard workshops focus on aligning business processes with SAP's best practices, often revealing changes to current ways of working. Option C is correct because managers may resist the cloud standard if it reduces customization or control, a common challenge in this phase. Option A is incorrect-lack of OCM awareness is more typical in the Discover or Prepare phase. Option B is incorrect; user adoption issues emerge post-go-live (Run phase), not in Explore. Option D is also incorrect; go-live readiness concerns arise in the Deploy phase, not Explore.
Extract from SAP OCM Concepts: Resistance to standardization is a key challenge in the Explore phase, requiring targeted stakeholder engagement (SAP Activate, OCM Workstream).


NEW QUESTION # 66
What are the benefits of different communication channels for the change communication in an SAP cloud project?

  • A. Using already existing channels allows a fast internalization of conveyed messages, and establishing new channels reduces the alignment effort with the project lead.
  • B. Using already existing channels allows to communicate generic information, and establishing new channels helps to convey messages to younger users.
  • C. Using already existing channels reduces costs and effort, and establishing new channels helps to draw attention to the communicated content.
  • D. Using already existing channels helps to point out what remains stable, and establishing new channels contributes to preventing an information overload.

Answer: C

Explanation:
Effective communication in SAP OCM leverages a mix of channels. Option A is correct because existing channels (e.g., company intranet) save resources, while new channels (e.g., project-specific newsletters) highlight critical updates, grabbing attention. Option B is incorrect-channel choice isn't age-specific, and
"generic information" isn't a key benefit. Option C is flawed; existing channels don't inherently signal stability, and new channels don't prevent overload. Option D is incorrect-internalization speed and alignment effort aren't primary benefits tied to channel type.SAP OCM advocates balancing efficiency and impact, making A the best fit.
"Utilize existing channels to minimize effort and cost, and introduce new channels to emphasize key messages and enhance visibility" (SAP OCM Framework, Communication Dimension).


NEW QUESTION # 67
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