SHRM SHRM-SCP TEST CENTRES | EXAM SHRM-SCP TESTKING

SHRM SHRM-SCP Test Centres | Exam SHRM-SCP Testking

SHRM SHRM-SCP Test Centres | Exam SHRM-SCP Testking

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Tags: SHRM-SCP Test Centres, Exam SHRM-SCP Testking, SHRM-SCP Official Study Guide, SHRM-SCP Test Question, Reliable SHRM-SCP Exam Tutorial

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SHRM Senior Certified Professional (SHRM-SCP) Sample Questions (Q189-Q194):

NEW QUESTION # 189
During the busy holiday season, many high-performing employees resign. This time of year is especially stressful for front desk employees who have to serve a large number of customers quickly. The HR manager overhears some of the best-performing front desk receptionists say that they are thinking about resigning. What should he do after informing the front of the manager about what he just heard?

  • A. Train the front of the manager on strategies to increase employee engagement during thebusy season.
  • B. Identify the exact reasons for the high turnover, and develop strategies to eliminate them.
  • C. Help the front of the manager create employee schedules to ensure that there is enoughcoverage for adequate rest breaks.
  • D. Hire employees with high stress tolerance, and build a candidate pool in case of furtherresignations.

Answer: D

Explanation:
HR displays the consultation competency by identifying the reasons for the high turnover and working with the team to address the issue. This can involve developing strategies to help the employees reduce stress and deal with the large workload during the season. It has not been determined if a lack of breaks or low employee engagement are the reasons for the high turnover.
Before building a candidate pool, the HR manager should find out what kind of skills and abilities a qualified candidate needs rather than assume that high stress tolerance is the most important characteristic.


NEW QUESTION # 190
How would you deliver the feedback to this employee?
You are a supervisor who manages a small team of three prof essionals. One in particular is a high performer with a great attitude. Unfortunately, he/she made a huge error on his/her most recent client report, which ended up costing the organization a significant amount of money. It is an error that you need to address with, but you don't want to dampen his/her spirits as he/she tends to be sensitive to negative feedback

  • A. Document the event in the details of his/her next performance review.
  • B. Send an email with the details of the mistake to be less confrontational.
  • C. Explain the mistake and the impact it had on the company. Warn him/her that if it happens again, he/she might be disciplined.
  • D. Remain neutral and state the facts of the mistake in the report. Ask for feedback on how to avoid these mistakes in the future.

Answer: D

Explanation:
Direct, timely feedback is always the best approach with employees. Asking for feedback on how to avoid mistakes in the future makes him/her feel invested in the solution.


NEW QUESTION # 191
What is an advantage of a functional human resources (HR) structure?

  • A. Accessibility of the HR department for employees
  • B. Consistency across the entire organization
  • C. Ensuring compliance and confidentiality
  • D. Alignment with organizational strategy

Answer: B

Explanation:
An advantage of a functional HR structure is that HR practices are uniformly applied throughout the entire organization. Accessibility of the HR department for employees is an advantage of a decentralized HR structure. No matter what the structure of the HR department is, it should be in alignment with the organization's strategy while maintaining compliance and confidentiality.


NEW QUESTION # 192
In what type of interview would the following question MOST likely be asked? "Tell me about a time when your team failed to accomplish a goal. How did you lead your team to achieve the goal in the end?"

  • A. Stress interview
  • B. Unstructured interview
  • C. Behavioral interview
  • D. Case interview

Answer: D

Explanation:
This question is asking how the interviewee handled a particular situation in the past. The idea behind a behavioral interview is that you can predict how a candidate will behave in the future based on how he behaved in the past. A stress interview aims to put a candidate on the defense to determine how he responds to pressure. In a case interview, a candidate is given a business problem and asked to solve it. An unstructured interview is characterized by casual, spontaneous, and open-ended questions.


NEW QUESTION # 193
Data is being gathered during the strategy implementation phase of a project. What is the BEST way to communicate the results to senior managers after analyzing the data?

  • A. By providing the full raw data
  • B. By telling a story backed by the data
  • C. By presenting bulleted slide show presentation slides
  • D. By organizing the data in a spreadsheet

Answer: B

Explanation:
The best strate4' to communicate results is to tell a story based on the data. A large quantity of data that is presented in bulleted slides or pages of spreadsheets can overwhelm many audiences.


NEW QUESTION # 194
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